- Eye Drops
- Eye Gels & Ointment
- Eyelid Hygiene
- Eye Wash
- Food Supplements
Terms and Conditions
Making a purchase could not be easier. Just browse our catalogue for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on “Basket” and “Continue to checkout” and you will be asked for a few details that we need to be able to satisfy the order.
Shipping and Handling
- £2.85 Standard Delivery (4-5 working days)
- FREE Delivery on orders over £35.00
We aim to dispatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).
Next working day does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday.
We DO NOT deliver to shipping houses such as Aramex House.
If we are out of stock of any items you will be informed via email.
If your item is not in stock, we will put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices quoted include VAT where appropriate.
Credit Card Security
All payments are handled by Stripe and we do not store your credit card details.
We have checked and monitor that all the payment service providers (PSPs) we use are compliant with Payment Card Industry Data Security Standards (PCI-DSS). Through the PSPs above, we accept payments by the following methods:
These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.
Returns and Guarantee
You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or e-mail giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the UNUSED goods to us at your own cost. PLEASE CONTACT US FIRST FOR RETURNS AUTHORISATION. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to:
1A METEOR BUSINESS PARK
Once you have notified us that you are cancelling the contract we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. This is providing goods have been returned to us within 14 days of receiving the goods and providing they are in unused and undamaged condition. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.
Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.
Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Full payment required at the time of order.
VISUfarma UK understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.